This article was initially published in March 2018 and has been updated in January 2021. According to UiPath, 2014 was the year when robotic process automation (RPA) started to become a significant competitor to business process outsourcing (BPO). Two short years later, it was already being institutionalised by business companies. …

Technology has undoubtedly changed the way we live and work. In Australia, as it happens in any other developed country, the progress of Internet and technology has a strong influence on the country’s economy and, by default, on the country’s labour market. [Another significant factor that contributed to a shift…

This article was initially published in November 2019 and has been updated in December 2020. Robotic Process Automation (RPA) is the technology that allows companies to configure software robots to imitate and execute the actions of a human interacting within digital systems to execute a business process. …

Procurement is known as a back-office function, in charge with dealing with vendors, ordering and getting the necessary items or services, as well as handling and approving requests from business stakeholders for products and services. More recently however, companies tend to assign it an expanded and more important role, the…

This article was initially published in March 2019 and has been updated in December 2020. Telecommunications companies are increasingly faced with people’s need to be connected with diverse, global networks. As a consequence, telco providers compete with one another to provide the fastest, most affordable, and innovative services. In order…

Have you ever been in a situation when your attempts to advocate for robotic process automation have gone less well than expected due to the lack of efficient communication between marketing and IT departments? Have you been concerned that the benefits of automation might be restricted to specific business units…

RPA implementation has such profound effects on companies that, in order to be successful, it requires serious modification of company culture. The first step to this end is to educate employees with respect to what RPA can and cannot do, dispelling the „robots will steal our jobs” myth. Emphasizing the…

This article was initially published in June 2018 and has been updated in November 2020. Use of robotic process automation for the legal industry has been empowering companies of all sizes discovering that intelligent automation can significantly change the way they work. Structuring huge amounts of data, enhancing focus on…

Digitisation has skyrocketed lately, as companies all over the world try to find new ways of compensating for the issues brought about by remote work. Customer interactions and internal operations have ‘gone under the spell’ of automation technologies even more so than before the pandemic. Resilience has trumped efficiency as…