This article was initially published in November 2019 and has been updated in December 2020.
Robotic Process Automation (RPA) is the technology that allows companies to configure software robots to imitate and execute the actions of a human interacting within digital systems to execute a business process. RPA robots manipulate data and access applications just like humans do.
Software robots are capable of mimicking many–if not all–human user actions. They log into applications, move files and folders, copy and paste data, fill in forms, extract structured and semi-structured data from documents, scrape browsers, and more.
This being said, executives who are researching and considering implementing RPA to give their companies a competitive edge still have a lot of questions about RPA. Among them: how automation affects their team, how it will change the company’s operations and resources, and how they can try it before committing to a large-scale implementation. Read on to find out the answers to these questions, and more. …
Procurement is known as a back-office function, in charge with dealing with vendors, ordering and getting the necessary items or services, as well as handling and approving requests from business stakeholders for products and services. More recently however, companies tend to assign it an expanded and more important role, the role of a strategic partner.
The background idea is that procurement can improve business outcomes, being conducive to increased resilience, efficiency, and cost savings. Leveraging robotic process automation in procurement is a way to substantiate this innovative perspective. …
This article was initially published in March 2019 and has been updated in December 2020.
Telecommunications companies are increasingly faced with people’s need to be connected with diverse, global networks. As a consequence, telco providers compete with one another to provide the fastest, most affordable, and innovative services.
In order to support rapid growth, telecom companies need to solve the problems posed by large volumes of operational processes — managing data, controlling cost, increasing business agility, acquiring talent, and developing new services.
Robotic process automation in telecom allows companies to transform operational processes, achieve high levels of organisational growth, and significantly enhance the quality of customer service offerings. It brings advantages such as enhanced agility and scalability, improved data communication and transmission, high levels of data security, and last but not least, significant cost reduction. …
Have you ever been in a situation when your attempts to advocate for robotic process automation have gone less well than expected due to the lack of efficient communication between marketing and IT departments?
Have you been concerned that the benefits of automation might be restricted to specific business units, when in fact their scope of applicability is the company as a whole?
If you’ve answered affirmatively to any of the above, then most likely you will find this article helpful.
It will help you to better understand how your approach to advocating automation can be assisted by engaging your colleagues from different company units. Proper inter-departmental communication is a crucial aspect that should be capitalised in order to obtain the management’s buy in for an automation program. …
RPA implementation has such profound effects on companies that, in order to be successful, it requires serious modification of company culture. The first step to this end is to educate employees with respect to what RPA can and cannot do, dispelling the „robots will steal our jobs” myth. Emphasizing the human-centered aspects of the automation journey, or cultivating an automation first mindset, empowers them to efficiently work side by side with software robots.
This article was initially published in June 2018 and has been updated in November 2020.
Use of robotic process automation for the legal industry has been empowering companies of all sizes discovering that intelligent automation can significantly change the way they work.
Structuring huge amounts of data, enhancing focus on end users and thus significantly improving customer satisfaction, or even more complex processes like drafting contracts or incorporating startups, are among the key roles that bots can play in law firms.
We have also stated in an article for Asia Law Portal that high-class customer service is a critical attribute of competitive companies, and hence its improvement is the centerpiece argument for upholding RPA in the legal industry. …
Digitisation has skyrocketed lately, as companies all over the world try to find new ways of compensating for the issues brought about by remote work. Customer interactions and internal operations have ‘gone under the spell’ of automation technologies even more so than before the pandemic.
Resilience has trumped efficiency as the meta-goal that businesses strive for in some cases, and robotic process automation (RPA) is a key factor promoting it. This is the case across the industry spectrum, but we will focus on one of the sectors most affected by the pandemic outbreak: health care.
Many pharma R&D companies have leveraged automation to support clinical testing for vaccine development and accelerate data processing. The hospital system managed to balance demand and supply to optimise the huge surge in the need for protective equipment. Healthcare providers relied on RPA to support claims and revenue management despite the discharge of more than half the back-office staff. …
This article was initially published in January 2018 and has been updated in October 2020.
RPA implementation may seem like a one-off project, but it’s in fact a journey. Aside from purchasing the software and the initial execution phase, organisations face planning for how the technology will unfold within the enterprise, and how it will change over time.
We’ve talked before about properly addressing your employees’ resistance to RPA, and how this persists due to the mythical fear of “robots will steal our jobs”, is among the top practices for successful RPA implementation.
This often amounts to a post-implementation adoption process, which gives you the time to thoughtfully maintain an appropriate pace of the automation journey. Relatedly, try not to make the mistake of excessive optimism, expecting that scaling to enterprise level will come naturally after the proof of concept phase. …
A recent research commissioned by UiPath on the future of employees and RPA technology found that two thirds of the surveyed companies plan to increase RPA software spend by more than 5% over the next 12 months.
It is thus clear that automation is already having a profound effect on the world of work, and that its impact is actually expected to become more and more significant. …
A recent article in Horses for Sources generated a lot of turmoil by stating that “RPA is dead.” So, we thought it would be interesting and helpful to look at and discuss the current reality of robotic process automation.
A recent Deloitte study based on responses from over 400 executives across the industry spectrum (global business services, shared services, finance, procurement, HR, marketing and operations) singled out three top RPA-related strategic priorities:
The top priority in particular seems to be the furthest one from the opinion that RPA is dead. Let us see then see how we can conceive the future of RPA, beyond a simplistic understanding of the message in the HfS article. …