Perhaps more than ever after this tough year, thinking forward to 2021 may be a much needed strategy to keep our morale up. Recent statistics about robotic process automation (RPA) and intelligent automation seem to do a good job in this respect.

Despite the disquieting economic effects of the coronavirus pandemic, a Gartner report from September 2020 forecasts that the global RPA software revenue will continue to rise, reaching $1.89 billion next year. This means almost 20% more than in the current year.

What’s more, it doesn’t seem to be only temporary; the growing trend in robotic process automation is…

This article was initially published in March 2018 and has been updated in January 2021.

According to UiPath, 2014 was the year when robotic process automation (RPA) started to become a significant competitor to business process outsourcing (BPO). Two short years later, it was already being institutionalised by business companies.

Fast forward to today, many enterprises have learned efficient ways to identify and avoid robotic process automation pitfalls, and automation has evolved into a core technology. Furthermore, RPA can make a significant contribution to the minimisation of business disruption due to the COVID-19-related restrictions. …

Technology has undoubtedly changed the way we live and work. In Australia, as it happens in any other developed country, the progress of Internet and technology has a strong influence on the country’s economy and, by default, on the country’s labour market.

[Another significant factor that contributed to a shift in the way we work is the coronavirus pandemic. Read more here about how to conquer the ‘new normal’ after COVID-19 and about remote work and the future of RPA.]

According to Tomorrow’s Digitally Enabled Workforce Report, explosion in device connectivity, data volumes and computing speed, with rapid progress of…

This article was initially published in November 2019 and has been updated in December 2020.

Robotic Process Automation (RPA) is the technology that allows companies to configure software robots to imitate and execute the actions of a human interacting within digital systems to execute a business process. RPA robots manipulate data and access applications just like humans do.

Software robots are capable of mimicking many–if not all–human user actions. They log into applications, move files and folders, copy and paste data, fill in forms, extract structured and semi-structured data from documents, scrape browsers, and more.

This being said, executives who…

Procurement is known as a back-office function, in charge with dealing with vendors, ordering and getting the necessary items or services, as well as handling and approving requests from business stakeholders for products and services. More recently however, companies tend to assign it an expanded and more important role, the role of a strategic partner.

The background idea is that procurement can improve business outcomes, being conducive to increased resilience, efficiency, and cost savings. Leveraging robotic process automation in procurement is a way to substantiate this innovative perspective. …

This article was initially published in March 2019 and has been updated in December 2020.

Telecommunications companies are increasingly faced with people’s need to be connected with diverse, global networks. As a consequence, telco providers compete with one another to provide the fastest, most affordable, and innovative services.

In order to support rapid growth, telecom companies need to solve the problems posed by large volumes of operational processes — managing data, controlling cost, increasing business agility, acquiring talent, and developing new services.

Robotic process automation in telecom allows companies to transform operational processes, achieve high levels of organisational growth, and…

Have you ever been in a situation when your attempts to advocate for robotic process automation have gone less well than expected due to the lack of efficient communication between marketing and IT departments?

Have you been concerned that the benefits of automation might be restricted to specific business units, when in fact their scope of applicability is the company as a whole?

If you’ve answered affirmatively to any of the above, then most likely you will find this article helpful.

It will help you to better understand how your approach to advocating automation can be assisted by engaging your…

RPA implementation has such profound effects on companies that, in order to be successful, it requires serious modification of company culture. The first step to this end is to educate employees with respect to what RPA can and cannot do, dispelling the „robots will steal our jobs” myth. Emphasizing the human-centered aspects of the automation journey, or cultivating an automation first mindset, empowers them to efficiently work side by side with software robots.

The informed conviction of your workforce that automation is a valuable addition to the business workflow, is a significant contributor to a successfully implementing RPA. …

This article was initially published in June 2018 and has been updated in November 2020.

Use of robotic process automation for the legal industry has been empowering companies of all sizes discovering that intelligent automation can significantly change the way they work.

Structuring huge amounts of data, enhancing focus on end users and thus significantly improving customer satisfaction, or even more complex processes like drafting contracts or incorporating startups, are among the key roles that bots can play in law firms.

We have also stated in an article for Asia Law Portal that high-class customer service is a critical attribute…

Digitisation has skyrocketed lately, as companies all over the world try to find new ways of compensating for the issues brought about by remote work. Customer interactions and internal operations have ‘gone under the spell’ of automation technologies even more so than before the pandemic.

Resilience has trumped efficiency as the meta-goal that businesses strive for in some cases, and robotic process automation (RPA) is a key factor promoting it. This is the case across the industry spectrum, but we will focus on one of the sectors most affected by the pandemic outbreak: health care.

Many pharma R&D companies have…


CiGen, one of the first dedicated (#RPA) #Robotic #Process #Automation companies, providing Intelligent Automation solutions and services, using @uipath

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