In recent times, Robotic Process Automation (RPA) has taken the lead as one of the most cutting-edge technological tools available to organisations for saving time, money and resources via the automation of repetitive, high-volume activities. Although Robotic Process Automation has been employed across a large range of industries with excitement and enthusiasm, RPA myths still circulate on how exactly this new technology works to systematise and unify a business’s operational platform and improve efficiency company-wide.
These misunderstandings about RPA’s core propositions, its effects on companies and their staff, and new developments that may occur, can create confusion and fear for enterprises looking for a tool to positively change their business processes and create a more flexible and responsive organisation.
To gain a clear picture of RPA’s potential value and to demystify a few misconceptions, we will now uncover the truth behind the misinformation with the four most common misconceptions about Robotic Process Automation.
Myth #1: Humans will be replaced by robots.
While it’s true that some activities previously executed by company employees can be automated these days with RPA, that certainly does not mean that human staff are obsolete. Even with the dawning of cognitive technologies, which point to a more human-like functioning of robots, artificial intelligence tools still need programming by humans.
Simply, software robots cannot function independently of humans and they are still not able to carry out the more complex human thinking processes. Human employees will be supplemented by the introduction of Robotic Process Automation technologies — to support staff members’ performance rather than supplanting them. There are benefits to be had for both company and employee.
As RPA takes care of the menial tasks, employees have more time to focus on core human responsibilities such as sales, marketing, strategy and solutions. This in turn will create higher business value and cultivate deeper customer engagement. When Robotic Process Automation is implemented in a company, staff roles may need to be reviewed and employees relocated to more important customer service activities, as the tedious back office processes are now automated.